Last updated: 2 November 2026
Decors Beyond is an online store operated by Molwerf LLC. Our products are shipped from fulfilment partners in Asia. This policy explains how returns, refunds, exchanges and cancellations work, including the costs involved, so you know what to expect before you order.
This policy gives you a voluntary 30-day return right for change-of-mind returns. It does not replace or limit the rights you have under the consumer law of the place where you live. Those rights apply in addition to this policy, also after the 30-day return window has ended.
Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Canada: The consumer protection laws of your province or territory may give you additional rights, for example regarding the quality of products, cancellation of internet purchases and refunds.
Singapore: Under the Consumer Protection (Fair Trading) Act, including the provisions known as the Lemon Law, you may be entitled to a repair, replacement, price reduction or refund if a product does not conform to the contract at the time of delivery.
You can request a change-of-mind return within 30 days from the date your order is delivered. The delivery date is the date shown in the tracking information of your parcel. Change-of-mind requests made after this period cannot be accepted. This time limit does not apply to claims for faulty products under consumer law, see section 6.
Step 1: Contact us. Email info@decorsbeyond.com with your order number, the item or items you want to return and the reason for the return. If an item is damaged, defective or incorrect, please add photos of the item and of the packaging.
Step 2: Receive your return instructions. Within 24 hours on business days (Monday to Friday) we reply with a Return Authorization Number (RA#) and confirm our returns address:
Molwerf LLC, Decors Beyond Returns, 2710 Carey Avenue, Cheyenne, WY 82001, United States
Please do not send items without an RA#, and do not send returns to our registered company address. Parcels sent without an RA# or to another address may not be traceable and can delay your refund.
Step 3: Pack and ship your return. Pack the item securely, preferably in its original packaging, and write your RA# clearly on the outside of the parcel or on a note inside. Ship it with a tracked service and keep your proof of postage and tracking number until your refund has been issued. Because the parcel crosses a border, your carrier may ask you to complete a customs form. Describe the contents as returned goods and state the value you paid. We cannot guarantee a refund for parcels that are lost in transit without tracking.
Step 4: Inspection and refund. When your return arrives, we inspect it and, if it meets the conditions in this policy, issue your refund within 7 days after it arrives. We confirm the result by email.
If you received a damaged, defective or wrong item, we cover the cost. Depending on the situation, and in line with your rights under consumer law, we offer a prepaid return label, a free replacement or a full refund. For low-value items, we may offer a refund or replacement without asking you to return the item.
For change-of-mind returns, import duties or taxes you paid on delivery are charged by the customs authority or carrier, not by Decors Beyond, and we cannot refund them. In some cases you can claim them back from the customs authority after returning the goods; your carrier or customs authority can tell you how. If an item is faulty or incorrect, your rights under consumer law apply, which can include compensation for reasonably foreseeable costs.
To be eligible for a change-of-mind return, the item must be:
You may handle an item as you would in a shop to check its size, look and quality, for example by trying on clothing or switching on a lamp. If an item is returned used, damaged or incomplete through handling beyond that, we may send it back to you at your cost or issue a partial refund that reflects the reduced value. We will always contact you first and explain why.
For hygiene and safety reasons, the following cannot be returned for change of mind. If they are damaged, defective or incorrect, they can always be returned.
We check each listing carefully, but things can occasionally go wrong in production or transit. If your item arrives damaged, does not work, is not as described or is not what you ordered, please contact us as soon as possible, preferably within 30 days of delivery, at info@decorsbeyond.com. Please include:
Reporting quickly helps us resolve the case with the carrier. If you notice a fault later, please still contact us; your rights under consumer law continue to apply after the 30-day return window.
We will then offer a remedy in line with the consumer law that applies to you, such as a replacement, a repair, a refund or, for a minor issue, a partial refund if you prefer to keep the item. Where a return is needed, we provide the return instructions and cover the cost.
If more than 15 business days have passed since we confirmed your refund and you do not see it, check with your bank first and then contact us at info@decorsbeyond.com.
For a different size or colour, contact us with your order number and the item you would like instead. We confirm availability and send instructions. For change-of-mind exchanges, the original item is returned at your cost as described above; the replacement ships, free of shipping charges, once the return has been received and inspected. If the new item has a different price, we refund or charge the difference.
You can cancel free of charge as long as your order has not been dispatched. Email us as soon as possible with your order number. If we can stop the order, we refund the full amount to your original payment method. Once an order has been dispatched, it can no longer be cancelled and the return process above applies.
If you refuse a parcel on delivery or do not collect it from the carrier, it may be returned to our fulfilment partner or destroyed by the carrier. Please contact us before refusing a parcel so we can advise you. If a parcel is refused because of import charges, the parcel is treated as a change-of-mind return.
If you have any question about a return or refund, please email info@decorsbeyond.com or call +1 (307) 310-7672, Monday to Friday, 09:00 to 17:00 Mountain Time (MT). We reply within 24 hours on business days.
Shop name: Decors Beyond
Operated by: Molwerf LLC · Company no. 2026-001877816
Registered address: 2106 House Avenue, Suite 469, Cheyenne, WY 82001, United States (no returns or visits)
Fulfilment: orders ship from our partners in Asia
Returns address: 2710 Carey Avenue, Cheyenne, WY 82001, United States
Email: info@decorsbeyond.com
Phone: +1 (307) 310-7672
Mon–Fri 09:00–17:00 Mountain Time (MT) · Reply within 24 hours
